Frequently Asked Questions

Everything you need to know about shopping with Homey Complex.

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Currently, Homey Complex ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, most of our home goods come with a 1-year limited manufacturer's warranty against defects. Please check the specific product page for detailed warranty information.